Cortex Reply
Agentic CX

Howwedeliver,fromfirstjourneytofullrollout

Our accelerator and pilot-first approach gets your first AI-handled journey live in weeks, measured from day one, with risk kept low throughout.

The accelerator

Weeks, not months

Enterprises deploying agentic AI on Amazon Connect typically go live in around three months. Our accelerator gets your first journey live in weeks: proven designs, pre-tested connections to common systems, and evaluation suites built from real conversations. You skip the build-from-scratch phase and start on your customers' actual problems.

Delivery phases

A pilot-first path to production

Every phase produces something working and measured. Nothing goes live on assumptions.

  1. 1
    Phase 1
    1 to 2 weeks

    Discovery

    We map your customer journeys end to end and analyse real calls and chats, not assumptions, to find the contact reasons where a digital colleague will make the biggest difference first.

  2. 2
    Phase 2
    1 to 2 weeks

    Design

    We design the complete solution on AWS: agent structure, model choices, system connections, guardrails and a step-by-step rollout plan that keeps risk low.

  3. 3
    Phase 3
    2 to 4 weeks

    Build and evaluate

    Short delivery cycles, each producing something that works, tested against evaluation suites built from your real customer conversations in a safe environment connected to your systems.

  4. 4
    Phase 4
    2 to 4 weeks

    Pilot and launch

    A controlled pilot on 5 to 10 per cent of contacts, covering selected request types. From day one we measure resolution rate, customer satisfaction and handling time, and every escalation carries full context to a human advisor.

  5. 5
    Ongoing
    Continuous

    Improve and extend

    Monitoring and reporting are built in from the start. We review real conversations on a regular cycle to widen what your digital colleague handles, reduce escalations, and extend automation into new journeys and channels.

Start with one journey

Resolve issues faster, lift customer satisfaction, improve retention and win more customers. Tell us your highest-volume contact reason and we will show you what a digital colleague could do with it.