Technologythatsolvestheproblem,notjustpassesiton
We build AI agents that work as digital colleagues, improving both sides of the conversation. Customers get answers and actions immediately, and your advisors get a tireless colleague who finds the right information before they need it. Knowledge and action, quickly. No waiting.
What good looks like
80%
of calls resolved without a human advisorAcross selected types of request, once your digital colleague is live and connected to your systems.
Every channel
one experience, everywhereVoice, chat, SMS, WhatsApp, iMessage, video, even post. Old systems handle one channel; we cover them all.
50+
languages, translated in real timeCustomers converse in their own language, with real-time translation into your advisor's native language.
Weeks
to your first live journeyOur accelerator removes the slow build-from-scratch phase.
A new kind of automation
Old systems handle one channel, forget everything between contacts, and too often leave the customer with no resolution at all. A digital colleague remembers. Every previous interaction, on every channel, sits behind a single customer 360 view, so the customer never repeats themselves and the agent always has context. It understands the request, decides what to do, then does it: checking a balance, changing a booking, raising a case, issuing a refund. And when a situation genuinely needs a person, escalation is seamless: the advisor receives the full history, not a cold transfer.
What we build
For your customers
Instant help with issues, queries and orders, whether your customers are external or internal. Full memory of past interactions, and a consistent experience across voice, chat, SMS, WhatsApp, iMessage, video, even post.
For your advisors
A digital colleague listening over their shoulder. It searches knowledge, surfaces the right process or guidance, and fills in forms as the conversation happens, saving time and improving accuracy. It even translates in real time, so your advisors can serve customers in any language.
Everything after the call, handled automatically
The moment a conversation ends, your digital colleague writes the summary, updates customer records, creates follow-up cases and triggers the next actions. Your advisors no longer spend time on admin between calls.
BuiltonAmazonConnectandAWS
Amazon Connect Customer is AWS's agentic AI platform, built on the technology Amazon uses to handle billions of interactions. We extend it with Amazon Bedrock and AgentCore, connecting your digital colleague live to your CRM, order management and back-office systems so it acts on real data.
Pilot-first,liveinweeks
We start with a controlled pilot on 5 to 10 per cent of contacts and measure from day one: resolution rate, customer satisfaction, handling time. Our accelerator packages proven designs and pre-tested system connections, so your first AI-handled journey is live in weeks rather than months.
How we work
- 1
Discovery
We map your customer journeys from beginning to end, work out the full range of reasons people contact you, and review how your current setup is configured. We work from your real calls and chats, not assumptions.
- 2
Design
We design the complete solution on AWS: how the AI is structured, which models to use, how it connects to your systems, and a step-by-step rollout plan that keeps risk low.
- 3
Build and test
We deliver in short cycles and test against real customer conversations, not invented examples. Every cycle produces something that works, connected to your systems in a safe test environment.
- 4
Pilot and launch
We start with a controlled pilot on a small share of your contacts, typically five to 10 per cent, covering selected types of request. From day one we measure how much the AI resolves on its own, how satisfied customers are, and how long calls take.
- 5
Ongoing improvement
We build monitoring and reporting in from the start rather than adding them later. We review real conversations on a regular cycle to widen what your digital colleague can handle, reduce the number of requests it passes on, and extend automation into new journeys.
A faster starting point
Resolve issues, queries and orders faster. Lift customer satisfaction, improve retention and win more customers. Our accelerator packages everything we have learned from large-scale deployments into a ready-to-use starting point, built to get your first AI-handled journey live in weeks rather than months.