Thetechnologybehindyourdigitalcolleagues
We build on Amazon Connect Customer and AWS: agentic AI that understands, reasons and takes action, connected live to your systems.
Built on Amazon Connect Customer
Amazon Connect Customer is AWS's agentic AI solution for customer experience, built on the same technology Amazon uses to handle billions of customer interactions. AI is embedded across every channel rather than bolted on, and we extend it with Amazon Bedrock and AgentCore to build digital colleagues that act on your real systems and data.
What the platform gives you
Everything below is production-grade AWS capability, configured and connected by us to your systems and journeys.
AI agents that understand the request, reason about it, and take action across voice and chat: checking balances, changing bookings, raising cases, issuing refunds.
Every interaction on every channel sits behind a single customer profile. Your digital colleague remembers, so customers never repeat themselves.
Voice, chat, SMS, WhatsApp, iMessage, video, even post. Build the experience once and deploy it everywhere your customers are.
Natural agentic voice in more than 50 languages with over 100 voice options, plus real-time translation into your advisor's native language.
Next-best-action guidance, knowledge surfaced mid-conversation, and forms completed as the call happens. A digital colleague over your advisor's shoulder.
We integrate the AI with your CRM, order management and back-office systems using Amazon Bedrock AgentCore, so it acts on live data rather than guessing.
When a situation needs a person, the handover carries the full conversation history and context. No cold transfers, no repeated questions.
Every decision and action is tracked. Dashboards show what the AI resolves, where it escalates, and how customer satisfaction moves.
See it working
Our accelerator has pre-built designs and pre-tested connections to common systems, so we can show you a working digital colleague on your own journeys in weeks.